flag about us contact us more info spacer facebook twitter pinterist

 

logo  
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
bracelets necklaces specials accessories gift ideas medical alerm

e•MedTAG Frequent Questions


How do I properly insert my e•MedTAG USB Dog Tag into my computer?

Press in on the black lever on the side of the USB and it slide forward. While still holding the lever, insert the USB into your computer’s USB port. Once the USB device is full inserted into your computer you are ready to begin.

I inserted my e•MedTAG into a USB port and nothing happened.

If you are on a PC, open “My Computer” and double click the e•MedTAG device. If prompted, select “Open my Medical Profile”. If no prompt appears, double click e•MedTAG.exe to run the application.

If you are on a MAC, you should see the e•MedTAG icon on your desktop. Double click the icon, then double click the e•MedTAG application. The application will launch. If the e•MedTAG icon does not appear on your desktop, open a new window. The e•MedTAG icon should appear. Click on the icon, then double click the e•MedTAG application. The application will launch.

I see the first gray screen but I can’t fill out my information.

The gray screen is not capable of being edited; it is a “read-only” page for your protection.

How do I edit/input my information?

You must first type your password in the password field of the gray screen. If this is your first use, your default password is “password”. After typing your password, press the “Login/Edit” button. This will take you to the first white screen where you can input/edit your personal information. After entering your personal information, click the “Edit Medical Info” button in order to input/edit your medical information.

Why are some screens white and some screens gray?

The white screens are where you can edit/input and update your personal and medical information. The gray screen is a read-only summary of your saved personal and medical information.

What is my password?

On the initial use of the e•MedTAG, the default password is, “password”. After pressing “Login/Edit”, you are required to change your password. DO NOT FORGET YOUR PASSWORD, AS IT IS THE ONLY WAY TO EDIT YOUR INFORMATION.

What if I forget my password?

YOUR PASSWORD CANNOT BE RECOVERED. If you forget your password you will not be able to change your information; your data will remain in a read-only state on the e•MedTAG.

What information would the public and/or emergency personnel see?

The gray, read-only, summary screen.

I can’t see the entire e•MedTAG screen. Why?

The e•MedTAG was designed to operate at 1024 x 768 resolution or higher. Please refer to your computer manual to adjust your screen resolution.

How do I upload documents to my e•MedTAG?

The e•MedTAG device will function like any storage device. You can copy and paste documents, images etc. to the e•MedTAG.

If you are on a PC, simply navigate to the location of the file you wish to upload. Right-click the file using the right mouse button. From the menu that appears to the left, click on “Copy”. Now open “My Computer”. Right-click the e•MedTAG device. From the menu that appears to the left, click on “Paste”. This will COPY the file you selected to the e•MedTAG.

If you are on a MAC, open the thumbdrive window using the same method you would use to open the e•MedTAG application. Then, once this window is open, simply locate the file you wish to copy and drag it to this window.

How do I upload/change my photo?

If this is the initial use of the e•MedTAG, click the “Upload Photo” button. Browse your computer and select the photo to be uploaded. If you wish to change an existing photo, click the “Change Photo” button. Browse your computer and select the photo to be uploaded.

newsletter signup

newsletter signup
American Medical ID
Home
About American Medical ID
Life Stories
Online Affiliate Program
Partner Affiliate Program
My Interactive Health Record
MyIHR Log In
For Healthcare Professionals
Media
Newsletter
Health News Briefs
Our Blog
Career Opportunities
Medical ID Reimbursement
Customer Service
Contact Us
Frequent Questions About
Wearing A Medical ID
How to Order Medical ID Alert Jewelry
Medical ID Order Forms
Product Warranty and Return Policy
Do Not Resuscitate Info
Privacy Policy
Recycle My ID Program
Site Map 
Check Order Status
Bulk Order Inquiry
Shopping
Medical ID Alert Bracelets
Medical ID Alert Necklaces
Diabetes and Medical IDs
Allergies and Medical IDs
Medical IDs for Kids
Medical ID Wallet Card
USB IDS
Key Chains
Gift Cards
Free Medical Forms
Medical Alarm
One Call Alert
Discounts
View Cart

Feeling Social
American Medical ID on Twitter American Medical ID on Facebook American Medical ID on YouTube
Our Partners
American Diabetes Association
Epilepsy Foundation
Food Allergy and Anaphylaxis Network
The Jewelers Board of Trade
Manufacturing Jewelers and Suppliers
of America
The Mended Hearts, Inc.
National Association of EMS Educators
National Association of School Nurses

Reliability Seal See American Medical ID Reviews at Bizrate.com JBT Logo

ABOUT SSL CERTIFICATES
TRUSTe online privacy certification
McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams Affiliations