How do I properly insert my e•MedTAG USB Dog Tag into my computer?
Press in on the black lever on the side of the USB and it slide forward. While still holding the lever, insert the USB into your computer's USB port. Once the USB device is full inserted into your computer you are ready to begin.
I inserted my e•MedTAG into a USB port and nothing happened.
If you are on a PC, open My Computer and double click the e•MedTAG device. If prompted, select “Open my Medical Profile”. If no prompt appears, double click e-MedTAG.exe to run the application. If you are on a MAC, you should see the e-MedTAG icon on your desktop. Double click the icon, then double click the e•MedTAG application. The application will launch. If the e•MedTAG icon does not appear on your desktop, open a new window. The e-MedTAG icon should appear. Click on the icon, then double click the e-MedTAG application. The application will launch.
I see the first gray screen but I can't fill out my information.
The gray screen is not capable of being edited; it is a “read-only” page for your protection.
How do I edit/input my information?
You must first type your password in the password field of the gray screen. If this is your first use, your default password is “password”. After typing your password, press the “Login/Edit” button. This will take you to the first white screen where you can input/edit your personal information. After entering your personal information, click the “Edit Medical Info” button in order to input/edit your medical information.
Why are some screens white and some screens gray?
The white screens are where you can edit/input and update your personal and medical information. The gray screen is a read-only summary of your saved personal and medical information.
On the initial use of the e•MedTAG, the default password is, “password”. After pressing “Login/Edit”, you are required to change your password. DO NOT FORGET YOUR PASSWORD, AS IT IS THE ONLY WAY TO EDIT YOUR INFORMATION.
What if I forget my password?
YOUR PASSWORD CANNOT BE RECOVERED. If you forget your password you will not be able to change your information; your data will remain in a read-only state on the e•MedTAG.