This was the fourth bracelet I have purchased from your company. It is a beautiful, perfect size, but it is too long. I called the company customer service. They told me to send it back at my expense, insure it, at my expense and then send them $20 to shorten the chain. And if I didn't send it to the company to be repaired, the warranty would be voided. I decided to just keep it the way it is to avoid more expense.